If you don't find the answer you're looking for, please email us - click here.
Our standard hourly service charge is $110 plus GST. Our minimum charging period is 30 minutes.
Monday to Friday 9am to 4.30pm (unless you are a contract client - in which case we are on-deck 24/7).
In general no, but that depends on some variables. Ask us.
No. We do not charge a callout fee.
No. We don't charge for traveling time (unless the job is outside the Wellington City/Hutt Valley/Porirua area) and only the time spent by the technician working on your system is chargeable.
Yes. They have spent many years working in the IT industry. Also, we call in 3rd party experts when the need arises.
Yes, our work is fully guaranteed. All components are supplied new and covered by a minimum twelve months parts and labour warranty - and some components come with a 4 year warranty!
We will invoice you once the work is completed (or the goods have been
delivered) and only when you are satisfied with the outcome. We accept payment
by cash, cheque or direct credit (we do not offer an online payment option).
Payments are receipted if requested.
Unless you are a client, we are only available via email or by clicking
However, note that our Service Centre & Helpdesk are available to our clients 24/7.