Frequently Asked Questions

Here's a selection of questions often asked by our clients. If your specific question is not included, please email us and we will respond quickly and do our very best to help.

If you don't find the answer you're looking for, please email us -  click here.

What are your charges?

Our standard hourly service charge is $110 plus GST. Our minimum charging period is 1 hour.

What are your business hours?

 Monday to Friday 9am to 5pm (unless you are a contract client - in which case we are on-deck 24/7).

Are any discounts available?

In general no, but that depends on some variables. Ask us.

Is there a callout fee to pay?

No. We do not charge a callout fee.

Do you charge for traveling time?

No. We don't charge for traveling time (unless the job is outside the Wellington City/Hutt Valley/Porirua area) and only the time spent by the technician working on your system is chargeable.

Are your engineers qualified?

Yes. They have spent many years working in the IT industry. Also, we call in 3rd party experts when the need arises.

Is your work guaranteed?

Yes, our work is fully guaranteed. All components are supplied new and covered by a minimum twelve months parts and labour warranty - and some components come with a 4 year warranty!

How do I go about paying?

We will invoice you once the work is completed, or if goods are involved, once they have been delivered.

We accept payment by cash or direct credit only (we do not offer an online payment option) and please note that payment by cheque is no longer available as NZ banks will not be accepting cheques past June 2021. 
Payments are receipted if requested.